FREQUENTLY ASKED QUESTIONS
How do I find a retail location near me?
EYECARE SHOWROOM
5000 DUFFERIN STREET UNIT E2
NORTH YORK, M3H 5T5, CANADA
We’ve reopened our store where we‘re able to ensure a safe shopping experience for our team and customers—with modified operations. Before we closed our stores earlier this year, we implemented a series of health and safety protocols that we‘ve continued to build out during our closure period. We’ve redesigned our in-store experience with your health as our top priority.
Our new experience incorporates social distancing, contactless measurements and checkout, enhanced sanitization protocols, and more to best preserve the health of everyone. Here are a few things to keep in mind before coming to visit us:
Face masks are required. Please wear one during your entire visit—our team will be wearing them too :-)
Coming in for an eye exam?
Our location is offering Eye examination appointments—Please contact us via Email or Call us at 1 (888) 498-3937 To limit the traffic in store we do not accept walk-in appointments.
What do your retail locations offer?
A lot! Not only designer glasses and sunglasses—there’s plenty else to delight the eye: eyewear accessories, Prescription Contact Lenses, Blue Light Computer Lenses. You can book an eye exam or schedule a shopping appointment in advance at our location by email or phone. Please note: In light of COVID-19, we’ve made significant changes to our shopping experience.
What are your store hours?
Monday 10 AM - 4 PM
Tuesday 10 AM - 4 PM
Wednesday 10 AM - 4 PM
Thursday 10 AM - 6 PM
Friday 10 AM - 6 PM
Saturday 10 AM - 4 PM
Sunday CLOSED
What if I need to change my order?
We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at 1 (888) 498-3937, 10 a.m.–4 p.m. ET daily. You’re always welcome to reach out via Live Chat or Instagram, @eyecare_showroom as well.
What’s the status of my order?
Eyecare Showroom sends email confirmations and status updates to the email address you have provided during checkout. If you did not provide an email please contact us for a status update at 1 (888) 498-3937, 10 a.m.–4 p.m. ET daily. You’re always welcome to reach out via Live Chat or Instagram, @eyecare_showroom as well.
How long will my order take?
Depending on the product availability sunglasses can take anywhere from 5 to 15 business days to arrive, if the product is on back order you will be notified and be given the option to refund or exchange your order. Blue light protection lenses are made on purchase and can expect a longer wait time by 3 to 5 business days. We will do our absolute best to insure the fastest delivery possible.
Whats included in my order?
All orders will include the purchased product and corresponding case and lens cloth. In addition you will be supplied with a FREE lens cleaner solution and authenticity card provided by the designer brands manufacture.
What is your return policy?
We have a 30-day, hassle-free return or exchange policy for our eyewear and Accessories. If you aren’t totally satisfied with your purchase, we’ll get you set up with a full refund or an exchange within 30 days of receipt. Eyewear must be in same condition when sold in order to qualify for refund or exchange. We do not cover cost of shipping return.
What is your warranty policy?
All sunglass and eyeglass frames come with a 1 year manufactures warranty for defects, this does not include scratched lenses or damaged product due to impact or improper care.
What if I can't adapt to my new progressives?
We offer a 90-day trial period for all progressive lenses, to allow you to adapt to the lens prescription and progressive design. We always look to offer the best performance and optics and ensure we get a lens that works with your lifestyle. If you are not totally satisfied with your purchase, we'll give you a full refund or exchange within 90-days from purchase.
What if my prescription changes after I have purchased my lenses?
We offer a one time prescription change for single vision, bi-focal and progressive lenses within there warranty periods (30-day for Single Vision, 90-day bi-focals and progressive lenses)
Is shipping free?
All our orders come with FREE standard shipping anywhere in Canada, and parts of United States. We do offer express shipping at addition cost. Express shipping only affects the time we ship the frame out, and is still subjected to the delays in frame fulfilment.
How can I track my order?
When your order is fulfilled you will be provided with a currier service and tracking number. If you have any questions or concerns feel free to contact us directly at 1(888) 498-3937, through Live Chat, or on instagram @eyecare_showroom
How do I return my glasses?
If you are not satisfied with your purchase, we do offer a full refund or exchange in-store and online within 30-days of your purchase. You are responsible for shipping the glasses back as we do not cover the cost of returns. The glasses will then be inspected for any damage and once it passes inspection, we will issue a refund within 1-2 business days. If you have any questions or concerns feel free to contact us directly at 1(888) 498-3937, through Live Chat, or on instagram @eyecare_showroom
Return Address:
EYECARE SHOWROOM
5000 DUFFERIN STREET UNIT E2
NORTH YORK, M3H 5T5, CANADA
What if my order gets lost?
If your product was not delivered, please contact us directly at 1(888) 498-3937, through Live Chat, or on instagram @eyecare_showroom and we will sort out the issue on our end. We will contact the currier service to track and locate your order if we find the package was not delivered or was lost in transit we will issue you a refund or a replacement pair. If the package has been delivered but you have "not received the product" we will escalate the situation with our carrier service. If the carrier service has confirmed the delivery has been delivered correctly to the desired address, we will not issue a refund, nor replace the frame. We cannot be responsible for stolen items after delivery.
Are blue light lenses free?
YES! We provide you with the option of adding a FREE non-prescription blue light protection lenses with any purchase of ophthalmic glasses online or in-store.
What are blue light protection lenses?
Contrary to UV light, blue light is emitted all around us, every day — both indoors and outdoors, from the screens on our digital device to the sun as the biggest source. Extended exposure may cause eye damage and discomfort, but don’t worry! With our blue light blocking glasses, you can enjoy your screen time and preserve your eyesight.
How does blue light affect us?
Our constant connection to our smartphones, tablets, and laptops may contribute to headaches, sore eyes, and stiff necks — all symptoms of digital eyestrain. With the majority of our waking hours spent in front of a screen, paired with harmful blue-violet light* from digital devices, it’s no surprise that our eyes are working harder than ever.
*Disclaimer: Harmful blue-violet light is between 415-455nm.
Is blue light protection lenses available in prescription?
Our blue light protection lenses are available in prescription lenses as well see in-store or contact us directly at 1(888) 498-3937, through Live Chat, or on instagram @eyecare_showroom for more information
What lenses do you offer?
Our licensed opticians have curated a large collection of premium single vision, progressive and bifocal lenses sourced from the worlds leading manufactures of prescription lenses which include; Nikon, Essilor, Zeiss, Plastic Plus, Ray-Ban, Maui Jim.
What is the difference between single-vision and progressive lenses?
Single-vision lenses offer one correction throughout the entire lens (usually for distance or reading). Progressive lenses offer multiple focal corrections in one lens, providing a seamless transition from distance correction on top to reading correction on bottom. This means you can see your whole field of vision without switching between multiple pairs of glasses. (Neat.)
If you have any additional questions about progressives or bifocals, we’re happy to help. You’re always welcome to reach out via Live Chat or Instagram, @eyecare_showroom as well.
Do you offer bifocal or progressive lenses?
We offer a wide variety of progressive and bifocal lenses in both optical or sunglasses available brands include; Nikon, Essilor, Zeiss, Plastic Plus, Ray-Ban, Maui Jim.
Do you offer light-responsive lenses?
We offer light-responsive lenses in our entire collection of eyeglasses starting at $100. These lenses transition from clear to a darker tint (choose from grey, brown, or green) when exposed to UV rays (rain or shine). Our light-responsive lenses are equipped with scratch-resistant, anti-reflective, and superhydrophobic coatings, and they block 100% of UVA and UVB rays.
NOW AVAILABLE! Transition Mirrors allows for a more unique transition experience. Turn your lenses from clear to sunglasses with a mirror reflection available in a wide array of colours.
Can you make lenses with a prism correction?
Yes! Pricing is based on your specific prescription values, as well as the type of lenses you choose to purchase. We’re happy to help you figure out the best lenses for you based on your prescription strength. Give us a call at 1-(888) 498-3937, 10 a.m.–4 p.m. ET daily. You’re always welcome to reach out via Live Chat or Instagram, @eyecare_showroom as well.
What do I do if I’m experiencing issues with my prescription?
Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble with your pair, chat with us or give us a call at 1(888) 498-3937, 10:00 a.m.–4 p.m. ET daily. We’ll help determine the issue and make sure that your prescription is just right!
What Coatings do you use?
We offer the largest array of coatings made available by the worlds leading manufactures of lenses which include;
• Nikon: SeeCoat Coatings
• Essilor: Crizal Coatings
• Plastic Plus: Crystal Clear Coatings
• Zeiss: Duravision Coatings
What type of light responsive lenses do you use?
Eyecare Showroom offer the latest design of Transition
(Transition Signature 8) light-responsive lenses in our entire collection of eyeglasses starting at $100. These lenses transition from clear to a darker tint when exposed to UV rays (rain or shine). Our light-responsive lenses are equipped with scratch-resistant, anti-reflective, and superhydrophobic coatings, and they block 100% of UVA and UVB rays.
TRANSITION MIRROR
NOW AVAILABLE! Transition Mirrors allows for a more unique transition experience. Turn your lenses from clear to sunglasses with a mirror reflection available in a wide array of colours options:
• Gold – a smooth and warm shade complementing all skin tones
• Silver Shadow – a classic silver-grey colour
• Red – a rich scarlet mirror for a sporty experience
• Pink – an infusion of crimson hues
• Blue – a chill colour for a stylish and trendy look
• Green – a radiant colour with an earthy feeling
TRANSITION STYLE
NOW AVAILABLE! With the launch of Transitions style colours, the Transitions® Signature® lenses portfolio will now offer an enhanced choice of seven stunning lens colours to personalize any frame. To complement the three existing iconic lens colours – grey, brown and graphite green – Transitions style colours will be available in the following four options:
• Sapphire – a bright, exciting hue that brings a cool factor
• Amethyst – a sophisticated shade with a contemporary twist
• Amber – for a vintage look that is both timeless and of-the-moment
• Emerald – trendy and versatile, matching a variety of styles
What optical lenses do you use?
CR39 Lenses:
• Standard plastic lenses
• Scratch-resistant, anti-glare, and superhydrophobic coatings included
• Block 100% of UVA and UVB rays
• Recommended for smaller prescriptions
Polycarbonate Lenses:
• Thin, light, and impact-resistant plastic lenses
• Scratch-resistant, anti-glare, and superhydrophobic coatings included
• Block 100% of UVA and UVB rays
• Recommended for customers 16 years old or younger
1.67 high-index Lenses:
• Thinner lenses designed for stronger prescriptions
• Scratch-resistant, anti-glare, and superhydrophobic coatings included
• Block 100% of UVA and UVB rays
1.74 high-index Lenses:
• Our thinnest lens designed for very strong prescriptions
• Scratch-resistant, anti-glare, and superhydrophobic coatings included
• Block 100% of UVA and UVB rays
• Best possible optics
What sunglass lenses do you use?
Polarized CR-39 Sun Lenses:
• Thin and light plastic lenses
• Polarized to reduce glare
• Equipped with scratch-resistant coating
• Block 100% of UVA and UVB rays
Polarized Polycarbonate Sun Lenses:
• Thin and light plastic lenses
• Polarized to reduce glare
• Equipped with scratch-resistant coating
• Block 100% of UVA and UVB rays
Polarized 1.67 High-Index Sun Lenses:
• Thinner lenses designed for stronger prescriptions
• Polarized to reduce glare
• Equipped with scratch-resistant coating
• Block 100% of UVA and UVB rays
What lenses do you use for prescription sunglasses?
Polarized CR-39 lenses:
• Thin and light plastic lenses
• Equipped with scratch-resistant coating
• Block 100% of UVA and UVB rays
Non-Polarized CR-39 tinted lenses:
• Thin and light plastic lenses
• Equipped with scratch-resistant coating
• Block 100% of UVA and UVB rays
• Endless colour options
What lenses do you use for the FREE Blue blocking lenses?
CR39 Lenses:
• Standard plastic lenses
• Scratch-resistant, anti-glare, and superhydrophobic coatings included
• Block 100% of UVA and UVB rays
Polycarbonate Lenses:
• Thin, light, and impact-resistant plastic lenses
• Scratch-resistant, anti-glare, and superhydrophobic coatings included
• Block 100% of UVA and UVB rays
• Impact resistant lenses
• Recommended for customers 16 years old or younger
w do I know what lens works best for me?
To ensure you get the best lens to match your lifestyle feel free to contact us directly to speak to one of our licensed opticians to help direct you to the correct product for you. 1(888) 498-3937, 10 a.m.–4 p.m. ET daily. You’re always welcome to reach out via Live Chat or Instagram, @eyecare_showroom as well.
Do you offer contact lenses?
Eyecare Showroom has a team of licensed Optometrist and Optician ready to fit you with the latest in contact lenses designed for optimal comfort and optics. Available in daily, bi-weekly, and monthly options. For more information contact us at 1(888) 498-3937, 10 a.m.–4 p.m. ET daily. You’re always welcome to reach out via Live Chat or Instagram, @eyecare_showroom as well.
What’s the best way to clean my lenses?
To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the lens cloth included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.
If I have my own frame can you make new prescription lenses for me?
Yes! We can make prescription glasses in your current frames.
Am I eligible for any promotions?
We at Eyecare Showroom always have promotions for online or in-store orders. Follow us on instagram @eyecare_showroom to be kept up to date on current and future promotions.
Do you offer exclusive promotions?
YES! We do offer unique and exclusive offers made available on Perkopolis and UnionSavings. If you are not a member of either don't worry! We are always looking to expand our reach to insure you get the best promotion possible. If you are affiliated with any unions or savings programs feel free to contact us at 1 (888) 498-3937, 10 a.m.–4 p.m. ET daily or through Live Chat, or on instagram @eyecare_showroom so we can contact your union or savings provider and create a program for you.
Do you accept vision coverage?
Yes! We accept almost all insurance providers and are able to bill directly to most insurance providers on your behalf. Have a question feel free to contact us at 1 (888) 498-3937, 10 a.m.–4 p.m. ET daily or through Live Chat, or on instagram @eyecare_showroom
Can you bill directly to my insurance provider?
Yes! We are set up to submit directly on your behalf so you do not have to pay out of pocket. Some insurance providers do not allow for electronic submissions so we will not be able to bill directly for you. If you are unsure if you can bill directly to your insurance provider feel free to contact us at 1 (888) 498-3937, 10 a.m.–4 p.m. ET daily or through Live Chat, or on instagram @eyecare_showroom
What is a health savings account?
A health savings account is also known as an HSA. It’s a benefit offered by your employer that provides you with funds to pay for selected medical expenses. If you’re unsure whether or not you have an HSA, please check with your employer or insurance company.
What can I purchase with my HSA or Vision Coverage?
You can use your HSA or vision coverage to pay for any medical expenses that are eligible medical expenses under the Income Tax Act (Canada). This includes Eyecare Showroom prescription eyewear (progressives too!) and prescription sunglasses.
If you would like to use your HSA card or vision coverage to pay for a portion of your purchase and apply the remaining balance to a different card, please call us at 1 (888) 498-3937, 10 a.m.–4 p.m. ET daily. We’re happy to set that up.
What’s the best way to place my HSA order?
To place and order using your HSA or Insurance benefits give us a ring at 1(888) 498-3937, 9 a.m.–4 p.m. ET daily.
Can I buy prescription sunglasses with my HSA or Insurance provider?
Yes! As long as your insurance provider allows for vision coverage.
Do you have an eye doctor on site?
Yes! We have a team of licensed Optometrist available onsite to provide you with a full comprehensive eye examination.
How do I book an eye exam?
To book a full comprehensive eye exam please contact us via Email or Call us at 1 (888) 498-3937 10 a.m.–4 p.m. ET daily or through Live Chat, or on instagram @eyecare_showroom - To limit the traffic in store we do not accept walk-in appointments.
How do I obtain a prescription?
There are a few easy ways to get a prescription:
• We offer full comprehensive eye examinations at our location with a licensed Optometrist.
• If you need to see an optometrist immediately, we encourage you to follow COVID-19 guidelines for your area. Make an appointment with your local optometrist. Be sure to ask your doctor to include your pupillary distance (PD) on your prescription! If they do not add your pupillary distance (PD) we have licensed opticians on site to take all necessary measurements.
Coming in for an eye exam?
Our location is offering Eye examination appointments—Please contact us via Email or Call us at 1 (888) 498-3937 To limit the traffic in store we do not accept walk-in appointments.
Have a prescription?
If you have a prescription but can’t locate it feel free to come in and we will contact your optometrist and have them forward us your prescription.
Are you suffering from eye strain?
What is eye strain? The term eye strain is frequently used by people to describe a group of vague symptoms that are related to use of the eyes. Eye strain is a symptom, not an eye disease. Eye strain occurs when your eyes get tired from intense use, such as driving a car for extended periods, reading, or working at the computer. If you have any eye discomfort caused by looking at something for a long time, you can call it eye strain.
What are symptoms of eye strain? There are many symptoms of eye strain but most common symptoms are; sore, tired or itchy eyes, blurred or double vision, increased sensitivity to light, difficulty concentrating, and watery or dry eyes.
How to reduce eye strain? Work with your doctor to determine if you need special eyewear to reduce eyestrain. You may even need specialized lenses, devices, or eye therapy for the activity that causes strain. Certain coatings and tints for lenses may help your eyes. Or you may find that you need to cut the time you wear contact lenses to help rest your eyes. In addition a simple way to avoid eyestrain is to limit the time you’re exposed to a single activity that requires intense focus. Try to spend less time on digital devices.
FOR MORE INFORMATION CONTACT US AT 1 (888) 498-3937
How can we help?
Eyecare Showroom has a team of licensed Optometrist & Opticians on site that can help recommend the necessary course of action to help reduce eye strain. Contact us at 1 (888) 498-3937 10 a.m.–4 p.m. ET daily or through Live Chat, or on instagram @eyecare_showroom for any questions on eye strain and eye health.
What can I do at home? If you tend to use digital devices for long durations there is a simple rule of thumb to help reduce eye strain, by using the 20-20-20 rule. Every 20 minutes look 20 feet (6m) away 20 seconds this is a sure way to help remedy the issue. In addition Blue light protection lenses are a great way to help prevent harmful blue light bombarding your eye during tasks using digital devices and have been know to drastically reduce eyestrain. We do offer FREE blue light protection lenses with every purchase of ophthalmic glasses.
PROTECT YOUR EYES FROM DIGITAL SCREENS
Eyecare Showroom Offers FREE non-prescription blue light protection lenses with every Ophthalmic frame purchase.
BLUE LIGHT EXPLANATION VIDEO